Help Center

Help Center | Walya Tours and Travels

Welcome to the Help Center of Walya Tours and Travels! We are here to assist you at every step of your Hajj and Umrah journey, from preparation to your safe return. Whether you have questions about packages, visa processing, transportation, or rituals, our expert team is ready to provide personalized support.

How We Can Help

Before Your Journey

  • FAQs: Detailed answers to common questions about Hajj and Umrah.
  • Package Selection: Assistance in choosing and customizing the best travel package.
  • Visa Services: Complete guidance on visa applications and requirements.

During Your Journey

  • 24/7 Support: Immediate assistance for any issues, including transport, lodging, or emergencies.
  • Emergency Contact: Quick help to resolve unforeseen challenges.
  • Language Support: Multilingual team available to assist you.

After Your Journey

  • Feedback and Inquiries: Share your experiences or report concerns to help us improve.
  • Lost and Found: Assistance in recovering misplaced items during your trip.
  • Commemorative Certificates: Acknowledgment of your spiritual achievement.

Key Features of Our Help Center

  1. Friendly and Experienced Team
    • Experts in Hajj and Umrah logistics and spiritual guidance.
    • Compassionate support tailored to your needs.
  2. Multiple Channels of Communication
    • Phone Support: Speak with a representative directly.
    • Email Assistance: Receive thorough guidance and updates.
    • Live Chat: Real-time help via our website.
  3. Valuable Resources
    • Access to comprehensive travel guides, packing tips, and ritual tutorials.
    • Updates on the latest travel regulations and procedures.
  4. Specialized Assistance
    • Support for families, elderly pilgrims, and group travelers.
    • Personalized solutions for unique situations.

Contact Walya Tours and Travels

  • Phone: +88 01829-139769
  • Email: tofu.tj.intl@gmail.com
  • Address: 32 Purana Paltan, Sultan Ahmed Plaza, Suite-603, Dhaka-1000

Always Here for You

At Walya Tours and Travels, your comfort and peace of mind are our priorities. From initial planning to the completion of your spiritual journey, our Help Center is dedicated to providing reliable, round-the-clock support.

Reach out to us today—we’re here to help!