FAQ
Frequently Asked Questions (FAQ) | Walya Tours and Travels
Here are some common questions and answers to help you plan your Hajj or Umrah journey with Walya Tours and Travels.
General Questions
Q: What services do you offer for Hajj and Umrah?
A: We provide comprehensive services, including visa assistance, accommodation arrangements, transportation, spiritual guidance, and 24/7 support during your journey.
Q: How do I book a Hajj or Umrah package?
A: You can book a package by calling us at +88 01829-139769 or emailing us at tofu.tj.intl@gmail.com. Our team will guide you through the booking process.
Visa and Documentation
Q: Do you assist with visa processing?
A: Yes, we handle the entire visa application process, ensuring all required documents are submitted accurately and on time.
Q: What documents are needed for a Hajj or Umrah visa?
A: Typically, you will need:
- A valid passport (at least six months of validity)
- Recent passport-sized photographs
- A completed visa application form
- Proof of vaccination (e.g., meningitis)
Our team will provide you with a detailed checklist.
Accommodation and Transportation
Q: What type of accommodations do you offer?
A: We offer a variety of accommodations, including hotels close to Masjid al-Haram in Makkah and Masjid-e-Nabawi in Madinah. Options range from budget to luxury, tailored to your preferences.
Q: Is transportation included in your packages?
A: Yes, all packages include airport transfers, inter-city travel, and shuttles to key religious sites during your pilgrimage.
Spiritual Guidance
Q: Do you provide guidance on performing Hajj and Umrah rituals?
A: Absolutely. Our experienced scholars offer workshops and real-time assistance to ensure you perform each ritual correctly and understand its significance.
Travel Preparations
Q: What should I pack for Hajj or Umrah?
A: Essentials include:
- Ihram garments (for men)
- Comfortable clothing and footwear
- Personal hygiene items
- A small bag for carrying items during rituals
- Travel documents and identification
Q: Are there any health requirements for pilgrims?
A: Yes, you must have proof of meningitis vaccination. It is also advisable to consult a doctor for general health advice before traveling.
Booking and Payment
Q: Can I customize my Hajj or Umrah package?
A: Yes, we offer customizable packages to meet your specific needs, whether you’re traveling alone, with family, or in a group.
Q: What payment options are available?
A: We accept payments through bank transfers, credit/debit cards, and cash. Contact us for detailed instructions.
Support and Assistance
Q: What if I need help during my journey?
A: Our 24/7 support team is available to assist you with any issues, from lost luggage to health concerns. You can reach us via phone or in-person at designated help desks.
Q: Can I access help in my native language?
A: Yes, our multilingual team is ready to assist pilgrims from diverse backgrounds.
Still Have Questions?
Contact us directly for any additional information:
- Phone: +88 01829-139769
- Email: tofu.tj.intl@gmail.com
- Address: 32 Purana Paltan, Sultan Ahmed Plaza, Suite-603, Dhaka-1000
We’re here to make your journey smooth, rewarding, and spiritually fulfilling!